13.A
Capability
Customer record with attribution
Contact, address, notes, marketing source — all on the person.
Why it matters
When a customer calls, you know their history and how they found you.
13.
Module · Customers & Vehicles
Every customer. Every car. Every visit.
The customer file knows the cars. The car file knows the visits. The visit knows the signature. Everything loops back — so you don't have to.
Capability Sheet
Inside the module.
Each capability below is a real, shipping piece of the product — with the reason it matters in a working shop, not just what it does.
13.B
Capability
Vehicle roster per customer
Multiple cars per customer, each with make, model, year, plate, VIN, and body type.
Why it matters
The family with three cars doesn't become three half-duplicates.
13.C
Capability
VIN and plate scan
Scan a VIN or license plate from the iPhone workflow, then pull the vehicle into the customer record.
Why it matters
The car in front of the bay becomes a clean record without typing it twice.
13.D
Capability
Plate normalisation
Plates enter clean, match clean. 'ABC 123' and 'ABC-123' are one vehicle.
Why it matters
Repeat customers recognised even when the data entry isn't perfect.
13.E
Capability
Order history per vehicle
Every job this specific car has seen, in order.
Why it matters
When a member asks 'when did you last coat my Audi?' the answer is on screen.
13.F
Capability
Verified signature history
Keep in-person and remotely signed orders with their verification status, signed content snapshot, and before / after condition photos.
Why it matters
The customer record shows what was approved and whether that approval is still current.
13.G
Capability
Customer portal
A tokenised URL shows the customer their vehicles, upcoming jobs, membership balance. Remote sign, pay, and view receipts.
Why it matters
You stop being a messaging service for customers who want their own records.
13.H
Capability
Soft-delete that keeps history
Hide a customer; their records stay. If they return, they return with their past.
Why it matters
Privacy without breaking your reports.
Integrations
Powered by.
VIN decoder APIiPhone cameraVerified Signatures
Related modules
Works with.
The modules that touch this one most directly. They share records and push data back and forth so you don’t have to.
01
Core ops
Orders
Every service, material, and surcharge lands on one record — from assignment to paid.
OPEN →
07
Growth
Memberships
Weekly, monthly, or annual plans with Apple Wallet and Google Wallet passes.
OPEN →
09
Growth
Leads & Booking
A public booking page + a lead pipeline that auto-matches customers and vehicles.
OPEN →
END OF MODULE 13 · CUSTOMERS & VEHICLESSTART HERE