Terms of Use

By accessing or using Auto Detailing CRM("the Service"), accessible from autodetailcrm.com, you agree to be bound by these Terms of Use (the "Terms"). If you do not agree, you may not access or use the Service.

If you use the Service on behalf of a company, shop, or other entity, you represent that you have authority to bind that entity. In that case, "you" means both you as an individual and the business entity you represent.

The Service is designed for business use by auto detailing businesses and related service providers. Features may include CRM records, scheduling, quotes, orders, invoices, memberships, customer portals, booking pages, payment links, Tap to Pay workflows, staff management, reporting, SMS/email communications, AI receptionist workflows, signatures, and third-party integrations.

Your customers are your customers. Auto Detailing CRM is not a party to your detailing services, service quality, pricing, taxes, refunds, warranties, disputes, customer communications, or customer contracts unless we expressly agree in writing.

These Terms include a mandatory arbitration agreement and class action waiver in Section 20. To the fullest extent permitted by law, disputes between you and Auto Detailing CRM must be resolved on an individual basis through binding arbitration, not in court or as part of a class, collective, representative, or consolidated action.

To use the Service, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

Account owners and administrators may invite employees, contractors, agents, or representatives. You are responsible for their actions, permissions, compliance, and access to customer, payment, and business data. You must promptly remove access for users who no longer need it.

• Pricing: The Service may be billed on a subscription, usage-based, add-on, one-time, or promotional basis as displayed at purchase or otherwise agreed.
• Authorization: You authorize us and our payment processors to charge applicable fees, taxes, usage charges, add-ons, and renewals using your selected payment method.
• Renewals: Unless stated otherwise, subscriptions renew automatically until canceled. You are responsible for canceling before renewal if you do not want further charges.
• Refunds: Fees are non-refundable except where required by law or expressly stated in writing.
• Changes: We may change pricing, plans, features, limits, or billing practices with notice where required by law.

Payments may be processed through third-party services such as Stripe, Stripe Connect, Apple Tap to Pay on iPhone, card networks, banks, app platforms, or related payment providers. Your use of payment features may require approval, identity verification, business verification, underwriting, connected account setup, device compatibility, and acceptance of third-party payment terms.

You are responsible for your transactions, prices, taxes, tips, refunds, chargebacks, disputes, receipts, customer authorization, compliance with payment network rules, and the accuracy of information sent to payment processors. We may suspend or limit payment features if required by law, a payment provider, risk controls, or suspected misuse.

We do not store full credit card numbers. Payment processors may collect, process, store, decline, hold, reverse, or report payment information under their own terms and legal obligations.

By providing contact information to Auto Detailing CRM, creating a business account (tenant), requesting a demo or trial, submitting a form, purchasing a subscription, or otherwise interacting with us, you agree that we may contact the tenant, its account owner, administrators, and other authorized users by email, phone call, SMS/text message, in-app message, push notification, or similar channels about the Service.

These communications may include account setup, onboarding, verification, support, billing, security, service notices, product updates, demos, feedback, renewals, offers, and other business purposes related to Auto Detailing CRM. Message and data rates may apply. Consent to promotional calls or texts is not a condition of purchase where prohibited by law. You may opt out of promotional communications using unsubscribe links, preference pages, replying STOP where supported, or contacting us. We may still send required service, security, billing, legal, and other operational communications.

These are communications between Auto Detailing CRM and the tenant or its authorized users. A tenant may communicate with its own customers using the Service or using its own resources outside the Service. When the tenant uses the Service, customer-facing messages are sent on the tenant's behalf and are subject to the tenant's instructions, notices, consent obligations, and applicable law. Communications sent through the tenant's own resources are not sent by Auto Detailing CRM and remain the tenant's responsibility.

By using the Service to contact customers, you represent that you have obtained all required consents and provided all required notices before sending SMS, email, voice, AI-assisted, marketing, transactional, or automated communications. You must comply with TCPA, CAN-SPAM, carrier rules, platform rules, privacy laws, and all other applicable laws.

Suggested verbal consent script:

Do you consent to receive text messages from us regarding your appointment status and service updates? Standard message rates may apply. You can reply STOP at any time to unsubscribe.

You may not send messages to anyone who has not consented, has opted out, or may not lawfully receive the communication. Auto Detailing CRM does not share, sell, rent, or lease mobile opt-in data or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

The Service may include AI, automation, call handling, transcription, summarization, lead capture, booking assistance, or suggested responses. AI and automated outputs may be incomplete, inaccurate, delayed, or inappropriate for a particular situation.

You are responsible for configuring prompts, reviewing outputs, honoring customer preferences, monitoring appointments and leads, obtaining required recording or call consent, and deciding whether to rely on automated results. The Service is not legal, tax, financial, medical, or professional advice.

The Service may connect to or rely on third-party services, including payment processors, SMS and email providers, telephony providers, Google Calendar, Apple services, app stores, maps, analytics, AI or voice providers, cloud infrastructure, and other integrations.

Your use of those services may be subject to separate third-party terms, fees, restrictions, privacy policies, account approvals, and availability. We are not responsible for third-party outages, changes, denials, disputes, chargebacks, limitations, errors, security incidents, or data practices.

As stated in our Privacy Policy, you retain ownership of the business, customer, vehicle, appointment, quote, order, invoice, membership, photo, and related data you submit to the Service. You grant us a worldwide, non-exclusive license to host, process, transmit, display, backup, and use that data as needed to provide, secure, support, and improve the Service.

You represent that you have all necessary rights, notices, consents, permissions, and legal bases to upload, process, message, store, analyze, and use customer, vehicle, employee, payment, and business data through the Service.

You may not use the Service to:

• Violate any law, regulation, court order, or third-party right.
• Send spam, unlawful marketing, abusive communications, deceptive messages, or communications that violate opt-out requirements.
• Upload malware, interfere with the Service, scrape, overload, reverse engineer, probe, scan, or bypass security controls.
• Store or process full payment card numbers, bank credentials, government ID numbers, Social Security numbers, medical records, passwords, biometric identifiers, or other highly sensitive data unless we expressly provide a feature designed for that data.
• Use the Service for unlawful, fraudulent, discriminatory, harassing, defamatory, obscene, exploitative, or harmful activity.
• Resell, sublicense, white-label, or provide service-bureau access to the Service unless we agree in writing.
• Misrepresent your business, impersonate another person, or submit false information to us, customers, payment processors, or integrations.

Auto Detailing CRM and its software, design, workflows, documentation, website, trademarks, logos, code, and technology are owned by us or our licensors and are protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no ownership rights are transferred to you.

If you submit feedback, ideas, suggestions, or feature requests, you grant us the right to use them without restriction or compensation.

You may receive non-public information about the Service, roadmap, pricing, security, features, or business operations. You agree to use reasonable care to protect confidential information and not disclose it except as authorized or required by law.

You are responsible for determining, collecting, reporting, and paying any taxes, fees, permits, licenses, labor obligations, insurance, customer disclosures, and business compliance obligations related to your detailing services and use of the Service.

We may add, modify, suspend, limit, or discontinue any feature, integration, plan, or part of the Service. We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times. We may perform maintenance, impose limits, or suspend access for security, legal, operational, billing, or abuse-prevention reasons.

You may stop using the Service or cancel your account according to the cancellation process available to you or by contacting us. We may suspend or terminate access with or without notice if you violate these Terms, fail to pay fees, create risk, misuse the Service, or if continued service is restricted by law or a third-party provider.

Upon termination, your right to use the Service ends. We may retain or delete data as described in our Privacy Policy and as permitted or required by law. Sections that by their nature should survive termination will survive.

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service, integrations, payment workflows, AI outputs, communications, reports, or customer-facing links will be accurate, uninterrupted, secure, error-free, or suitable for your particular business.

To the fullest extent permitted by law, Auto Detailing CRM and its owners, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; loss of data, revenue, goodwill, customers, or business opportunity; payment disputes; customer disputes; or third-party provider conduct.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of USD $100 or the fees you paid to Auto Detailing CRM for the Service during the six months before the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Auto Detailing CRM and its owners, employees, contractors, affiliates, service providers, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your use of the Service, your data, your customers, your products or services, your communications, your payment activity, your breach of these Terms, or your violation of law or third-party rights.

Before filing a claim, you and Auto Detailing CRM agree to try to resolve disputes informally by emailing support@autodetailcrm.com with a description of the dispute and requested relief. If the dispute is not resolved within 30 days, either party may begin arbitration.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except that either party may bring qualifying claims in small claims court and either party may seek injunctive or equitable relief for misuse of intellectual property, confidentiality breaches, or unauthorized access.

You and Auto Detailing CRM waive the right to a jury trial and the right to participate in any class, collective, consolidated, private attorney general, or representative action to the fullest extent permitted by law.

These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law rules, unless applicable law requires otherwise. For disputes that are not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Hawaii.

We may modify these Terms from time to time. If changes are material, we will provide notice where required by law or through reasonable product, email, or website notice. Your continued use of the Service after changes become effective means you accept the revised Terms.

These Terms, together with the Privacy Policy and any applicable order, plan, payment, or feature-specific terms, form the agreement between you and Auto Detailing CRM. If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, reorganization, or sale of assets.

If you have any questions about these Terms, please contact us at support@autodetailcrm.com.