The receptionist helps capture missed and after-hours calls, recognises returning customers, quotes the right package for the body type, and drops a typed summary on the record before the car pulls in.
Each capability below is a real, shipping piece of the product — with the reason it matters in a working shop, not just what it does.
Missed and after-hours calls can be answered automatically. Caller phone matches against the customer database; a new customer is created if needed.
The 8 PM call that would have gone to voicemail becomes a booking tomorrow morning.
The agent understands what the caller actually wants — book, quote, reschedule, or ask a question — and acts on the right intent.
Conversations feel human. The AI doesn't send a quote when a customer wants to reschedule.
Trained on your services and surcharge rules. Quotes the right package for the specific vehicle on the phone.
Price objections get handled in the call, not in a follow-up three days later.
The agent reads the calendar, shifts, and open slots in real time. Books right there.
No back-and-forth SMS to confirm a time. The booking is live when the call ends.
Every call ends with a clean AI-written summary plus the full transcript saved to the customer record.
When the car rolls in, you already know what was said. No 'wait, what did you talk about last week?'
Created a lead, booked an order, updated a customer, sent a confirmation text — visible on the call record.
A full trail of what the AI did, reviewable in ten seconds.
English and Spanish, with mid-call switching if the customer changes.
Serves the US Latino market without a translator on speed-dial.
Per-tenant max-duration cap. Stale calls auto-finalise. Trial mode has a credit ceiling.
No runaway charges. No calls that never end. No surprise invoice at month close.
The modules that touch this one most directly. They share records and push data back and forth so you don’t have to.
A public booking page + a lead pipeline that auto-matches customers and vehicles.
One relationship record, plus a self-service customer portal for signatures, payments, and history.
Drag-and-drop jobs across day, week, and month views — with conflict detection and external events.